USI Complaints Procedure

The Union of Students in Ireland will accept any complaints submitted by members of USI in relation to any of its activities, particularly projects and grant funded programmes.

In every case, complaints will be treated seriously and the funder of the programme will be notified of the receipt of the complaint and the procedure USI proposes to use to respond to the complaint.

Complaints about conduct of staff

All complaints about conduct of staff (which for these purposes includes USI Officers) should be submitted to the USI General Manager in writing to the organisation’s headquarters at:

12 Shamrock Villas
Dublin 6W
D6W XH75

The General Manager will consider the case and take the actions s/he deems necessary.

The General Manager will communicate with the complainant within 30 days of the conclusion of his/her consideration of the issue and notify the funder of the programme through their complaints channel.

Complaints about the conduct of a campaign or materials

All complaints about content of materials of the conduct of a campaign should be submitted to the USI General Manager in writing to the organisation’s headquarters at:

12 Shamrock Villas
Dublin 6W
D6W XH75

The General Manager will consider the case and take the actions s/he deems necessary.

The General Manager will communicate with the complainant within 30 days of the conclusion of his/her consideration of the issue and notify the funder of the programme through their complaints channel.